An AI operations agent handling 60% of dispatch queries
A retrieval-grounded agent wired into dispatch tooling, with human checkpoints on every write action.
- AI opportunity audit
- RAG pipeline
- Agent workflow
- Evaluation harness
- Production deployment
0%
Queries resolved autonomously
0%
Evaluated answer accuracy
0ms
Median response latency
01The challenge
Dispatch coordinators spent four hours a day answering repeat questions about routing rules, customs paperwork and carrier SLAs — all documented, none findable.
02Our solution
We built a retrieval pipeline over 18,000 internal documents with citation-backed answers, then layered an agent that can draft carrier emails and update shipment records behind explicit human approval.
03The result
Sixty percent of inbound coordinator questions now resolve without a human, with answer accuracy held above 94% by a continuously-run evaluation suite.
Drag to see what changed
Coordinator hours on repeat queries
After
1.3/day
Before
4.0/day
Coordinator hours on repeat queries
“The evaluation harness is what sold our engineering team. We could see exactly where the system was strong and where it should defer.”
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