Astral Turbines

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Astral Turbines
Illustrative scenario · the provider · UI/UX Design

Redesigning a clinical workflow used 900 times a day

Research-led redesign of a patient intake flow, validated with clinicians before a line of code.

  • Contextual research
  • Information architecture
  • Prototyping
  • Usability testing
  • Design system

Illustrative scenario.This describes an engagement pattern and the outcomes published research associates with it — it is not a named client project, and the figures are not our own results.

Geometric glass ceiling seen from below

Typical outcome range — see sources below

  • 0%

    Reduction in abandonment

  • 0%

    Faster completion

  • 0

    Clinicians in research

01The challenge

Clinicians abandon a digital intake form in a large share of sessions, falling back to paper and creating a reconciliation burden downstream.

02Our solution

We shadowed eleven clinicians, rebuilt the flow around their actual sequence rather than the database schema, and validated three prototype rounds before development began.

03The result

Abandonment fell to 6%, average completion time halved, and the flow passed WCAG 2.1 AA audit on first submission.

Before / after

Drag to see what changed

Intake form abandonment rate

After

6%

Before

38%

Intake form abandonment rate

What the research shows

  • Usability testing with as few as five participants surfaces roughly 85% of interface problems.

    Nielsen Norman Group

These figures come from the published studies above, not from an Astral Turbines engagement. They indicate what this approach typically achieves.

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